Support

Tru-Tek products are guaranteed against factory defects for a period of 12 months

Tru-Tek products have internal protection against mild power surges, but cannot withstand serious surges. You are advised to purchase lightning protection plugs, which are freely available on the market. It is always advisable to unplug your system from the electrical outlet during lightning storms. Lightning, power surge and moisture damage is not covered under the guarantee.

We will try to solve any technical fencing queries telephonically or via e-mail. We even enjoy answering dumb questions as long as it is related to our products. You are of course welcome to drop in and see us personally.

Equipment returned for servicing or repair must be properly packed and sent via pre-paid post or courier. Please ensure your contact details are clearly and securely fixed to the equipment as the technician may want to contact you directly

We repair within 48 hours unless there is a specific problem, in which case you will be contacted by the technician.

Tru-Tek products are guaranteed against factory defects for a period of 12 months

Tru-Tek products have internal protection against mild power surges but cannot withstand serious surges. You are advised to purchase lightning protection plugs, which are freely available on the market. It is always advisable to unplug your system from the electrical outlet during lightning storms. Lightning, power surge and moisture damage is not covered under the guarantee.

We will try to solve any technical fencing queries telephonically or via e-mail. We even enjoy answering dumb questions as long as it is related to our products.
You are of course welcome to drop in and see us personally.